Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with Nelvexa.

We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, shipping times, and delivery expectations.

Order Processing

All orders are processed within 1-3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We currently ship to most countries worldwide.

If we are unable to deliver to your location, you will be notified before your order is processed.

Estimated Delivery Times

Estimated delivery times vary depending on your location:

  • United States: 5-10 business days

  • United Kingdom: 5-10 business days

  • Europe: 5-10 business days

  • Canada: 7-12 business days

  • Australia & New Zealand: 7-14 business days

  • Rest of the World: 7-20 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly displayed on our website.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email.

Please allow up to 72 hours for tracking information to become available after receiving your shipping confirmation.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

We recommend checking with your local customs office for more information regarding potential charges before placing an order.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Customs inspections

  • Carrier disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

Nelvexa is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to modify or redirect the shipment.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Nelvexa cannot be held responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: info@nelvexa.com